Terms & Conditions

Seamus Brennan t/a Your Hair Salon & Supplies and AJS Salon Supplies offers customers the chance to make purchases via our web site. The web site contains a selection of our most popular products from our wide range of Hair and Beauty supplies, including brands such as GHD, Alfaparf, Wella, and Kemon.

Remember if you can’t find what you want online; why not visit our store, where our friendly and helpful staff will be happy to guide you through your purchase.

How to order

Purchasing on our web site is simple, quick and secure. Browse through the different product sections, looking at the wide range of products available or search for a product in the search box, enter the product name or product code and click search.  If you are looking for more information on the product, simple click view more details.

To add a single product to your order, click add to cart without entering a total then it will automatically add just one item to your shopping cart. If you want to order more that one of each item, enter the total amount you want to order in the box beside the product and click on the “add to cart” button beside the product. This places the items in your shopping basket, and shows you a confirmation message. To see what you have in your shopping cart, simply click on the ‘Your Cart’ tab at the top of the page.

To remove a product from your basket enter ‘0’ in the quantity box and press ‘change quantity’ or enter. You can also change the quantity you require for each product. Don’t forget to click “update order” to re-calculate your cart totals.
When you have added to your cart all the products you wish to buy, you will be ready to complete your order.

Please check that you’ve selected the required size of each product, and placed the required quantity and any related products you need in your cart. Check the total value of your order, remember your order will be delivered free if over €75.00 (excludes equipment, free delivery offer available to shoppers in Ireland only). All our products are quoted including vat just like in our stores. You can see the total price including vat in your shopping cart.

If this is your first order, once you have given us your details you will return to see your complete order. By registering with us online you agree to allow us to contact you by email or phone. We do not offer your details to any third party company. Information about our customers is carefully protected as required by data protection and consumer legislation.

When you are happy with your order, click “checkout.” Your order will be acknowledged by e-mail shortly afterwards.  Next, enter your PayPal details on our payment page.

Special Offers

Special offer prices shown are only available from the website to online trade customers. These offers are not available in store. To avail of the offer you must place your order online and have it delivered to your address.

 

Exchanges and Refunds

Sending or bringing products back to us is no problem so long as they are returned within 28 days of delivery*, unused, in pristine condition and in their original packaging. Products can be exchanged or a credit note issued by posting the item back to us at the address below. Refunds cannot be processed in store for online orders. Please ensure a copy of your packing slip/invoice accompanies the return. We will, of course, refund the cost of carriage if your product is faulty or if it is not what you ordered. However, we will require you to cover the cost of return in all other circumstances, and in addition your original delivery charge will not be refunded.

Due to hygiene regulations we cannot accept returns of clippers, scissors, tunics (uniforms), beauty implements, or razors if they have been used. This list is not exhaustive. Your statutory rights are not affected.

Faulty Items

If an item you received is faulty, please contact our customer service dept on 0599133444 immediately. Faulty items will be replaced provided the goods are in their original condition and have not been tampered with. (Example if an items outer casing has been opened or a plug has been cut from its cable, then your warranty will become void). If we are unable to replace an item you will be offered a credit note to the value.

Send your returns to:

Website Department
YOUR Hair Salon & Supplies 

Killeshin Road 

Carlow  

Some form of recorded delivery is recommended.

Please mark FAO Website Department.

Delivery

Delivery Address: 

You have the option to give a different delivery address to the invoice/card address. This means that you can have the parcel sent to, for example, your workplace or to a friend as a gift. Please try and give an address where there will be someone present to sign for your order between 9am and 5pm, Monday to Friday. You also have the option to give instructions for the parcel(s) to be left with a neighbor or in another safe place; however goods are left at your own risk.

 

Delivery Rates: 

Delivery in Ireland (North & South)

€5 per parcel up to 30kg. All orders over €75.00 are delivered free.

If we are not able to fulfill your full order within 3 working days, we will inform you and in most cases we will give you the option of sending out what we have, and the rest later. You will not be charged extra postage for this.

Allowances should be made for orders placed at the weekend and at times of National/Bank Holidays.

UK & Rest Of Europe Delivery

All UK orders are delivered at €10 per parcel up to 30kg. European orders: Upon receipt of your order we will contact you by email with a quote on shipping at our cost. All orders outside of Ireland are not included in free shipping offer.

Privacy
YOUR Hair is committed to protecting your privacy. When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the card’s expiry date. This allows us to process and fulfill your orders. We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order and also for your credit card details. This information is held securely and YOUR Hair complies with the applicable Data Protection and consumer legislation. We treat all your personal information as fully confidential.
To complete an order you will be asked to register with us. This is where your details are collected and maintained.
Please print our T&C and read carefully. Full terms & conditions are available by request.